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Indonesia Health and Safety Protocols

Your health and wellbeing are our top priority

We are ready to welcome you to Indonesia with comprehensive health and safety protocols

As the new reality of life with COVID-19 sets in, and as travel restrictions start to ease, you will want to book travel once more. When you do, we understand that you will want to know that you and your people are well looked after, and that the risk of infection is minimised as much as it possibly can be. To that end, we have been working with our operator partners that carry out your charters, to identify a number of measures that can be implemented to maximise protection and limit the transmission of COVID-19. We are confident that the operators we chose to work with, plus the airport staff and aircraft crew, are following these guidelines wherever possible.


1. Revised Booking Terms & Conditions

Our flexible booking conditions allow guests to plan and book their expedition, with the option of changing travel plans later if necessary. Visit our website for the latest revised terms.


2. Reservation Management Prior to Departure

All domestic arrivals in Indonesia will be required to present a valid certificate of a negative COVID-19 test, obtained not more than 72 hours (3 days) before the date of travel. Failure to present proof of a negative test will require the traveller to quarantine at their own cost. All traveller will be screened on arrival and anyone presenting symptoms will be required to remain in quarantine until a repeat COVID-19 test is conducted.


3. General Hygiene
  • Hand wash and soap dispenser stations throughout resort areas
  • Hand sanitiser in all rooms and bathrooms
  • Guest Suites sterilised before check in and daily
  • Extra cleaning protocols in suites with focus on high contact areas and items
  • Fitness and wellness areas cleaned more regularly, with special attention to high contact areas


4. Front of House Staff and Guest Interaction
  • Regular health screenings for all staff
  • Introducing daily health checks to ensure any guest’s health concerns are actively addressed and monitored
  • Dedicated Health and Safety Officer at each lodge whose responsibility is the wellbeing of each guest, as well as the correct compliance and implementation of safety standards
  • Our working environment is within a highly protected “safety bubble”


5. Dining
  • There will be greater flexibility for seating to ensure safe physical distancing between diners
  • Families will be able to sit together, guests may choose to dine alone, or groups of guests may opt to have meals together
  • Immune boosting drinks are available
  • Our kitchen is staffed by well equipped, highly trained personnel who utilise international best practices in sanitisation and quality control
  • All staff provided with relevant PPE (Personal Protection Equipment refers to gloves, masks, face shields, aprons, protective suits and shoe covers)
  • Implementation of global food safety policy


6. Food Safety
  • All staff is provided with all relevant PPE they require (Personal Protection Equipment refers to gloves, masks, face shields, aprons, protective suits and shoe covers)
  • Applying HACCP principles to our cold chain supply protocols for optimal control and safety
  • Implementation of global food safety policy, duty of care statement or criteria of our Food Safety Program / risk management via HACCP (Hazard Analysis Critical Control Point) principles / internal auditing system / supervised by a qualified food safety officer)
  • Our production kitchens around the world are staffed by well equipped and highly trained personnel who utilise international best practices in sanitation and quality control

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